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Why do I get the message "The name cannot be matched to a name in the address list" when setting up my Exchange mailbox in Outlook?

This error is generally down to Outlook checking the local credential manager for the credentials to log into the Outlook account, rather than the Outlook server itself.

This issue can be fixed by following these steps:

  1. Remove all Exchange accounts through the Mail area of Windows Control Panel.
  2. Go to the Credentials Manager in your control panel through these steps: Control Panel => User Accounts => Credentials Manager.
  3. Remove all of details from the Credentials Manager that relate to e-mail and Outlook.
  4. Click the tick dropdown button and click "Remove from Vault".
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