Knowledgebase

• What SPF record is suggested for shared hosting?

  If a domain name is using our shared hosting platform and no external services then these instructions will help you create an SPF record....

• Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

  If you receive any of these messages when trying to send email, it would appear that outgoing mail is being blocked because your IP address (the...

• I have received a lot of bounce-back emails for emails I didn't send.

  This can mean that a spammer has gained access to your mailbox and is using it to send spam emails. There are two main ways this can happen: either...

• Can I connect to my mailbox with a secure connection?

  Yes, mail connections for all protocols with SSL encryption are supported. The ports for this are: POP3: 995 IMAP: 993 SMTP: 465 You should choose...

• I have bought a secure certificate (SSL) with you, how do I add a GlobalSign smart seal image verifier?

  Once the certificate has been installed, you can get the code for the site seal image from GlobalSign's website, here:...